We stand behind FLATROPE
— and we want you to feel confident
when you order.
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Return windows
3-Day Return (We pay return shipping)
- You may return your FLATROPE within 3 days of delivery.
- We cover return shipping for this 3-day return window.
30-Day Return (Buyer pays return shipping)
- You may return your FLATROPE within 15 day of delivery.
- Buyer is responsible for return shipping for returns in this 15-day window.
Condition requirements (Read this part carefully)
- To qualify for a refund, the FLATROPE must be returned in NEW condition.
- If there is any sign of wear & tear, the return is not eligible for a refund.
Tagged / Customized FLATROPE (Final Sale)
- If your FLATROPE has been tagged/customized, it is not eligible for return or refund.
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How to start a return
Email sales@getflatrope.com with:
- Your ORDER#
- We’ll reply with next steps.
Refunds
- If your return is approved and the product is in NEW condition, we will issue a full refund.
- If the product shows any wear & tear, no refund will be issued.
Notes
This Return & Refund Policy is separate from (and does not replace) the FLATROPE warranty coverage for workmanship defects.
Contact us at {email} for questions related to refunds and returns.